Legal document · Reviewed July 2026Back to home

Returns & Refunds

Name: Loomora
Address: 940 Main St, Moncton, NB E1C 1G8, Canada, CA
Telephone: +1 (506) 455-6159

You may return any rug bought from Loomora within 30 days of delivery, no reason needed. This page covers the conditions, the process, who covers the cost, and how the refund reaches you.

Return window

30 days from delivery

Return shipping

We cover it for faulty or incorrect rugs. You cover it if you simply change your mind.

Refund time

3 to 10 business days after we receive the rug.

Refund method

The same way you paid.

Section · 01

Conditions

Rugs must be returned within 30 days of delivery in unused, unwashed and uninstalled condition, rolled in their original protective sleeve with the manufacturer's fiber-content and care label intact. Rugs showing pile crushing from foot traffic, pet damage, embedded odors, cut edges, or removed anti-slip backing are not eligible for a refund.

For hygiene and quality-assurance reasons, custom-cut rugs, clearance-marked final-sale rugs, rugs with removed labeling, and rugs returned with visible wear, staining or odor cannot be accepted back into inventory and are excluded from refund eligibility.

Section · 02

How to return a rug

Submit a return request to [email protected] with your order number and reason for return
Receive an RMA return authorization number and the designated return address from our support team
Roll and pack the rug securely in its original protective sleeve and cardboard core with all tamper-evident seals intact
Receive your refund within 3-10 business days after the returned rug passes inspection at our facility

Section · 03

Who pays return shipping

If the rug is faulty, damaged, or not what you ordered, we cover the return: a prepaid label, or a courier we send. If you changed your mind, you cover the shipping; we deduct nothing further.

Section · 04

Refund timing and method

The refund follows within 3 business days once the rug passes inspection. Orders paid cash on delivery are refunded by bank transfer to the account you provide. Bank-transfer orders return to the same account. Banks typically post it within 1 to 5 business days.

Section · 05

What each case means

Situation	What we do	Cost to you
Damaged in transit	Replacement or full refund	None
Wrong item delivered	Wrong rug sent, correct one collected	None
Parcel lost	We resend, or refund in full, once the courier confirms.	None
Faulty on arrival	Replacement or full refund	None
Changed your mind	Full refund of the rug's price.	Return shipping only

Section · 06

Exchanges

To exchange for a different size or design, follow the return steps and place a new order. We refund the returned rug as soon as it reaches us. If the mix-up was ours, the new order ships at no charge.

Section · 07

Cancelling an order

You may cancel an order free of charge before it ships. Write to [email protected] with your order number. Once shipped, the return process applies.

Section · 08

Questions about this policy

Write to [email protected] or call +1 (506) 455-6159 during Mon-Fri 08:00-16:30, Sat 09:45-15:15. We answer every request within one business day.

Merchant: Loomora Home Textiles Inc.
Registered address: 940 Main St, Moncton, NB E1C 1G8, Canada
Email: [email protected]
Phone: +1 (506) 455-6159
Working hours: Mon-Fri 08:00-16:30, Sat 09:45-15:15
Registration: BN: 484802371RC0001