Our 30-day guarantee
Try any rug from Loomora. If it does not suit your space, send it back within 30 days for a full refund.
The promise
Return any rug within 30 days of delivery, for any reason. Refunds return to the original payment method within 3 business days of receipt.
30-day returns
For any reason, including simply changing your mind.
Insured delivery
Damaged or lost in transit? Replaced or refunded at our cost.
Secure payment
Cash on delivery or bank transfer. No card prepayment, no card data collected.
How to claim
- Email [email protected] with your order number.
- We reply with a return number and the address within one business day.
- Send the rug back. The refund is confirmed once it arrives.
Full conditions are in the Returns policy and Delivery terms pages.